Customer Experience Specialist (German Bilingual)

📋 Description

• Own each customer interaction from start to finish with care.
• Resolve issues with empathy and positive outcomes.
• Navigate tools efficiently while keeping a human touch.
• Share insights to improve the experience.
• Become a product expert to guide customers authentically.

🎯 Requirements

• Bilingual German and English; service customers verbally and in writing.
• Minimum 4 years of customer service experience.
• Proven ability to build relationships and resolve issues remotely.
• Dedicated quiet workspace and reliable internet (75+ Mbps down, 10+ Mbps up).
• Digital Intelligence: comfortable adopting new tools to enhance service.
• Empathy & Brand Ambassadorship: Builds loyalty through warm interactions.
• Ownership: Takes full responsibility for outcomes.
• Adaptability: Thrives amid change with calm and consistency.

🎁 Benefits

• €14.50 hourly; €35,852/year with tenure-based raises every 6 months for 2 years.
• Up to Monthly Target Bonus: €600.00 monthly performance bonus.
• 3-week paid training and onboarding.
• Set schedule with guaranteed hours.