Quince

51-200 employees
70 jobs posted

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Customer Experience Specialist (German Bilingual)

Customer Support

Added

4 days ago

Location

🇪🇸 Madrid

Type

Full time

Salary

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Related skills

communication german customer service bilingual remote

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📋 Description

Own each customer interaction from start to finish.
Resolve issues with empathy.
Navigate tools efficiently with human touch.
Share insights to improve the experience.
Become a product expert to guide customers.

🎯 Requirements

German and English bilingual, both verbal & written.
At least 4 years of customer service experience.
Remote service with clear, professional communication.
Quiet workspace with internet 75+ Mbps down / 10+ Mbps up.
Strong digital literacy and adaptability to new tools.

🎁 Benefits

3 weeks paid training and onboarding.
Set schedule with guaranteed hours.
Up to €600 monthly target bonus.
Hybrid work in Madrid, in-office as needed.

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