Customer Experience Specialist (German Bilingual)

📋 Description

• Own each customer interaction end-to-end.
• Resolve issues with empathy and positive outcomes.
• Navigate tools efficiently while keeping a human touch.
• Become a product expert to guide customers authentically.
• Share insights to improve the experience.
• Deliver thoughtful, high-quality service across channels.

🎯 Requirements

• Bilingual in German and English (spoken and written).
• 4+ years of customer service experience.
• Proven ability to resolve issues remotely with clear communication.
• Quiet workspace with reliable internet (75+ Mbps down / 10+ Mbps up).

🎁 Benefits

• 3-week paid training and onboarding.
• Set schedule with guaranteed hours.
• Growth opportunities: Specialist, Leadership, and Enablement tracks.
• Hybrid work arrangement based in Krakow, Poland with in-office as needed.