Customer Experience Specialist (German Bilingual)

📋 Description

• Own each customer interaction from start to finish with care.
• Resolve issues with empathy, turning challenges into positives.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to improve the experience.
• Become a product expert to guide customers authentically.
• Support customers across phone, chat, email, and social channels.

🎯 Requirements

• Bilingual in German and English (spoken and written).
• 4+ years of customer service experience.
• Proven ability to build relationships and resolve issues remotely.
• Quiet workspace with reliable high-speed internet (75+ Mbps down, 10+ Mbps up).
• Ability to communicate clearly and professionally.

🎁 Benefits

• 3-week paid training and onboarding.
• Set schedule with guaranteed hours.
• Beautiful products, transparent pricing, and happy customers.
• Culture of ownership and autonomy.
• Growth opportunities in CX specialist tracks.