Customer Experience Specialist (International)

📋 Description

• Serve as primary contact for international payroll, benefits, and EOR inquiries.
• Own SME across Justworks products, specializing in international offerings.
• Collaborate with Solutions, Incident Management, Tech, Product, and International teams to resolve issues.
• Partner with International Consultants to navigate compliance and HR nuances for global customers.
• Develop strategic solutions to improve CX and product scalability for international support.
• Lead training sessions for internal teams on international workflows and new features.

🎯 Requirements

• 4+ years in a customer-facing role, ideally with EOR experience.
• Proven experience in a support role, ideally technical/advisory or international/EOR.
• Excellent problem-solving skills with track record of resolving complex issues.
• Strong technical acumen to quickly grasp new tech and software.
• Excellent communication and interpersonal skills to convey complex solutions clearly.
• Demonstrated ability to collaborate across teams and departments.

🎁 Benefits

• Great benefits and wellness program offerings.
• Company retreats and opportunities to learn from startup leaders.
• Supportive, entrepreneurial environment and team culture.
• Flexible Total Rewards philosophy with perks and programs.
• Inclusive workplace and equal opportunity for all.