Customer Experience Specialist (Mandarin or Hebrew Speaker)

📋 Description

• Review incoming applications, validate, and submit to the technical team.
• Engage with customers and stakeholders via phone, chat, video, and email.
• Research customer orgs and verify contact details online.
• Identify and report customer-call trends to managers.
• Execute the validation process per internal docs.
• Analyze validation data to verify criteria and root causes.

🎯 Requirements

• Proficiency in Mandarin or Hebrew and English.
• 1+ years in customer service or similar role.
• Tertiary qualification (advantageous).
• Proven track record in evaluating and mitigating risk.
• Detail-oriented with self-motivation and curiosity.
• Excellent written and verbal communication.

🎁 Benefits

• Competitive compensation and comprehensive benefits
• Generous paid time off, holidays, and extra leave options
• Family-friendly leave policies (maternity/paternity)
• Health and wellness support, including medical cover
• Pension, life insurance, and income protection
• Employee Assistance Program with 24/7 support