Xero

1,001-5,000 employees
147 jobs posted

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Customer Experience Specialist - Melio

Added

6 days ago

Location

🌍 Oceania

Type

Full time

Salary

Salary not provided

Related skills

communication salesforce zendesk customer experience xero

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📋 Description

Provide high-quality support via phone, email, and live chat.
Maintain accurate records in Salesforce and Zendesk.
Master the CX strategy and Melio product knowledge.
Collaborate across Xero teams to escalate complex issues.

🎯 Requirements

Experience in a service-led environment with quality/productivity targets.
Clear, confident communication; ability to simplify complex information.
Growth mindset and willingness to learn new technologies/accounting systems.
Ability to manage multiple digital interactions with empathy and calmness.
Self-management and strong accountability for problem solving.
Trust-based relationship-building with teammates and customers.

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