Customer Experience Specialist - Trilingual

📋 Description

• Develop a deep technical understanding of the ActiveCampaign platform and customer use cases to
• Guide a high volume of customers across industries, company sizes, and levels of technical
• Own customer issues from initial contact through resolution by promptly and professionally
• Use AI-powered CX tools to review and validate AI-generated responses, identify customer trends
• Help customers understand and adopt ActiveCampaign’s AI capabilities—including Active Intelligence
• Handle inquiries ranging from account issues and complex software problems to basic marketing and

🎯 Requirements

• Fluency in spoken and written English, Spanish, and French, with strong reading comprehension in
• Ability to work the standard schedule of 2:00 AM - 10:00 AM (Costa Rica time).
• Prior experience in SaaS or technical support.
• Strong analytical, organizational, written, and verbal communication skills.
• The ability to efficiently respond to a significant volume of emails, live chats, and phone calls
• A solutions-oriented mindset and the ability to create memorable customer experiences while

🎁 Benefits

• Comprehensive Health & Wellness: Top-tier benefits package including medical and dental
• Growth & Development: Access to LinkedIn Learning, professional development programs, and
• Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance.
• Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home
• Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that