Customer Experience Team Leader

📋 Description

• Lead, coach and develop a high-performing team of Customer Experience Specialists.
• Drive a positive, collaborative and customer-first team culture.
• Oversee daily customer service operations across phone, email and CRM systems.
• Allocate workloads to ensure service levels and response times are consistently achieved.
• Conduct regular coaching sessions, one-on-ones and performance reviews.
• Support recruitment, onboarding and workforce planning.

🎯 Requirements

• Experience leading a customer service, customer experience or contact centre team.
• A passion for coaching and developing people.
• Strong customer service and problem-solving skills with a solutions-focused mindset.
• Experience managing customer escalations and delivering positive customer outcomes.
• The ability to build strong relationships with internal and external stakeholders.
• Confidence using CRM systems and Microsoft Office applications.

🎁 Benefits

• Join a global market leader and trusted premium brand.
• Be part of a supportive and collaborative team culture.
• Ongoing training, development, and career growth opportunities.
• Access to Social Club.
• Birthday Leave: enjoy additional day of leave to celebrate your special day!
• The chance to make a genuine impact on the customer experience.