Customer First Senior Operations Manager, EMEA

📋 Description

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• Define and maintain CX ops rigour for the EMEA region.
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• Own the CX Management System; translate strategy to regional execution.
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• Drive cross-functional handoffs across Sales, Renewals, Support, Services, CS.
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• Improve lifecycle visibility from Purchase to Grow, Renew.
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• Lead MBR/QBRs for regional and global stakeholders.
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• Plan capacity and coverage for top-priority accounts.
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🎯 Requirements

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• GTM/CS/Revenue ops experience in SaaS/Enterprise.
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• Strong analytical skills; data-driven decision making.
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• Deep understanding of the end-to-end customer journey and lifecycle.
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• CRM/CS platform expertise (Salesforce, Gainsight) and BI tools.
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• Use AI tools for operational efficiency, automation, and analytics.
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• Cross-functional collaboration and change-management mindset.
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🎁 Benefits

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• Competitive well-being and rewards programs.
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• Opportunities for social impact and community involvement.
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• In-person onboarding and global team connection.
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