Customer Focus Expert (The Framery)

📋 Description

• Process a variety of inbound and outbound work items concurrently across phone, chat, email, and
• Provide top-notch customer service in a fast-paced, multifaceted environment by recommending frame
• Consult customers on the best value for their glasses purchases
• Verify glasses prescriptions by processing inbound faxes from customers and eye care providers
• Contact eye care providers to acquire prescriptions for our customers

🎯 Requirements

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus!
• A goal-getter mentality, always striving to crush metrics and share our amazing products with
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm

🎁 Benefits

• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames