Customer Growth Specialist

📋 Description

• Own gross revenue retention and expansion for an assigned customer segment, with primary
• Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer
• Monitor customer data and cohort behavior to identify accounts showing signs of risk before they
• Analyze retention curves, funnel performance, and customer behavior to determine which coaching

🎯 Requirements

• 3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve
• Strong ability to understand business constraints, identify the underlying growth challenge, and
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort
• Working fluency with AI tools for research, preparation, analysis, and content creation

🎁 Benefits

• Flexible paid time off and 8 company holidays.
• Remote work within a global team.
• Paid parental leave.
• Medical, dental, and vision coverage for U.S.-based employees.
• Technology and home office stipend.
• Coworking space stipend.