Customer Implementation Manager

📋 Description

• Own and lead end-to-end implementation of Forma for new customers, guiding them from post-sales
• Act as the primary liaison between customers and internal teams, collaborating closely with key
• Conduct thorough needs assessments to define the scope of implementation projects, translating
• Develop, manage, and maintain detailed project plans, including timelines, milestones, agendas, and
• Track project progress and deliverables throughout the implementation lifecycle, proactively
• Serve as the voice of the customer within Forma, advocating for client needs and feedback while

🎯 Requirements

• 2-5 years experience in project management, customer success or related role
• Strong project management skills, the ability to manage multiple tasks and responsibilities, and
• Demonstrated ability to manage projects from end to end
• Ability to communicate and work across client organizations
• Solutions-oriented team player who takes initiative and is accountable for results
• Attention to detail and the ability to analyze and problem solve

🎁 Benefits

• Medical, dental and vision insurance plans
• Employee wellness program
• Home Productivity program
• Team building program
• 401(k) savings plan
• Flexible PTO policy