Customer Implementation Manager, Buenos Aires

📋 Description

• Conduct onboarding sessions to drive adoption of Helpdesk and AI Agent
• Customize solutions with a consultative approach to meet client needs
• Drive activation and reduce time to value with white-glove onboarding
• Build trust through product expertise and best practices
• Serve as liaison between customers and internal teams during onboarding
• Document interactions to improve onboarding and customer experience

🎯 Requirements

• 2-3+ yrs SaaS implementation management
• Experience driving post-sales adoption and activation
• 2-3+ yrs project management for activation timelines
• Excellent communication and interpersonal skills
• Proactive, autonomous; can manage up to 30 accounts
• AI & automation mindset; comfortable with AI tools

🎁 Benefits

• Access to premium AI tools (ChatGPT, Claude, Granola, etc.)
• Annual L&D budget to explore new tools