Customer Journey Manager

📋 Description

• Design the golden path for farmers, ranchers and their animals, from the first conversation through
• Get on farm early and often, in at least two countries in your first 90 days, to see the journey
• Map today's journey with the teams who run each part, and find where handoffs drop and promises
• Agree a starting point and a target for the measures that matter most, such as churn at first
• Build a service blueprint and get it live within six months, so function leads work from one shared
• Prioritise and fix the handoffs that hurt farmers most, working hands-on with the teams involved

🎯 Requirements

• Senior experience in customer journey management, service design, customer experience or
• A history of fixing problems that cross teams, using evidence and relationships rather than formal
• Hands-on experience mapping journeys and building service blueprints, then turning them into
• Comfort with data: setting baselines, choosing the right measures and showing whether a fix worked
• Willingness to spend real time on farm and in the field, not just in workshops
• A clear communicator who can bring function leads to agreement and present the case to senior

🎁 Benefits

• Work that genuinely matters
• Spectacular people solving hard problems
• You'll grow here
• This isn't easy, and we love that it's hard
• $1,000 personal growth fund