Customer Loyalty and Growth Associate (m/f/d) German speaker

📋 Description

• Manage the renewal process for assigned customers throughout the 90-day renewal window and ensure a
• Identify and pursue upsell and growth opportunities based on individual customer needs
• Support customers with license upgrades, migrations from legacy licenses, and the consolidation of
• Proactively identify potential churn risks and develop suitable solutions to strengthen customer
• Conduct product demos and advise customers on the solutions and features that best fit their needs
• Gather and document customer feedback to better understand churn drivers and contribute to

🎯 Requirements

• Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude
• Easy to work with
• Sense of urgency
• Strong customer focus combined with a commercial mindset and an interest in negotiation, retention
• Confidence in communicating with customers and presenting products or solutions
• Organized and proactive approach with the ability to manage multiple customer interactions and