Customer Marketing Manager

📋 Description

• Build a world-class customer reference program with advocates.
• Interview customers to write ROI-driven case studies and testimonials.
• Drive upsell via events, webinars, and product launches.
• Design campaigns to raise adoption and customer lifetime value.
• Create customer-facing content and release communications.
• Engage customers with front-line content and community initiatives.

🎯 Requirements

• 7+ years in customer marketing, advocacy, or lifecycle marketing (B2B SaaS).
• Obsessive customer curiosity; love listening to calls and insights.
• Strong writer; drafted case studies, newsletters, and promos.
• Cross-functional execution across CS, AM, and Marketing teams.
• Program management for advisory boards, surprises, or events.
• Experience running multi-stage email campaigns and journeys in HubSpot or similar.
• Bachelor’s degree in Marketing, Communications, Business, or related field.

🎁 Benefits

• Medical, Dental, & Vision Insurance for full-time employees.
• Maternity & paternity leave for full-time employees.
• Short & long-term disability coverage.
• Opportunity to learn from a dedicated leadership team.
• Top-of-the-line company swag.