Customer Marketing Specialist (Austin TX - hybrid)

📋 Description

• Own Motive's day-to-day presence on G2, TrustRadius, TrustPilot, Capterra, and Gartner Peer
• Run review generation campaigns end-to-end, including customer targeting, outreach sequencing
• Deliver a quarterly G2 content plan and enablement package to internal stakeholders following each
• Partner with the AEO team to align review strategy with search visibility goals and ensure review
• Track review volume, ratings trends, and competitive benchmarks, surfacing insights and risks to
• Coordinate internally on review response workflows and flag feedback patterns to CS and Product.

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent
• 1–3 years of experience in marketing, advocacy, or content operations within a B2B technology
• Hands-on experience managing review platforms such as G2, TrustPilot, Gartner Peer Insights
• Strong organizational skills with a track record of keeping complex programs on track across
• Clear, customer-friendly written communication skills, including the ability to write outreach
• Familiarity with customer marketing or advocacy tools such as Peerbound, and project management