Customer Onboarding and Success Specialist

📋 Description

• Manage client operations, including quotes, timesheets, and PO uploads.
• Drive project renewals and ensure business continuity.
• Serve as the primary external and internal contact for client ops.

🎯 Requirements

• Background in CXM, Operations, or Account Management.
• Advanced Google Sheets and Notion; Looker and AI tools.
• Excellent communication, conflict resolution, and stakeholder management.
• Billing/invoicing basics and contract management experience.
• Spanish and English native proficiency.

🎁 Benefits

• Hybrid work: 3 days in-office, 2 days remote.
• 30 days annual leave.
• 1 month paid sabbatical after 3 years.
• Stock options for all Malters.
• Private health insurance.
• Free books for career growth.