Customer Onboarding and Success Specialist

📋 Description

• Manage a portfolio of customers through onboarding, adoption, and success.
• Deliver tailored onboarding plans and MyGeotab training.
• Maintain Salesforce records of customer interactions.
• Monitor customer health and identify improvement opportunities.
• Process inbound Add-On orders with clear guidance.
• Collaborate with partners and internal teams to resolve issues and improve programs.

🎯 Requirements

• Equivalent combination of education and/or work experience in a related field
• 1-3 years of experience in customer-facing roles such as customer support, customer success, or sales
• Proficiency with Salesforce or similar CRM platforms
• Demonstrated ability to build and maintain strong relationships with customers
• Strong verbal and written communication skills
• Excellent organizational and time management skills

🎁 Benefits

• Flexible hybrid working model
• Home office reimbursement program
• Baby bonus and parental leave top up
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Retirement savings program