Customer Onboarding and Success Specialist

📋 Description

• Manage a portfolio of customers, guiding onboarding and adoption.
• Deliver MyGeotab training and ongoing support to drive engagement.
• Maintain Salesforce records of customer interactions.
• Monitor customer health and identify improvements and risks.
• Process inbound Add-On orders and escalate complex issues.
• Collaborate with cross-functional teams to drive program improvements.

🎯 Requirements

• Equivalents: education and/or work experience in a related field.
• 1-3 years of customer-facing experience (support, success, or sales).
• Proficiency with Salesforce or similar CRM platforms.
• Ability to build and maintain strong relationships with customers at all levels.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills; manage multiple accounts.

🎁 Benefits

• Flexible hybrid working model.
• Home office reimbursement program.
• Baby bonus and parental leave top-up.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.