Customer Onboarding Executive (Chinese-speaking)

📋 Description

• Manage end-to-end onboarding for rated companies via email and phone.
• Be the main client contact during onboarding; address questions promptly.
• Conduct meetings to understand needs and establish onboarding plan.
• Listen, understand, and engage with customers to find solutions.
• Develop knowledge of the CyberVadis platform, processes, practices.
• Monitor onboarding progress; ensure milestones and proactive issue resolution.

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Fluent in English and Chinese (a must).
• Proven experience in customer onboarding or support, preferably in tech.
• Excellent communication and interpersonal skills to build client relationships.
• Strong problem-solving skills; identify issues and drive resolution.
• Proficient in using CRM systems and other software applications.

🎁 Benefits

• Hybrid/full remote work
• Flexible working hours
• Internet and Electricity bill allowance
• Support with all the necessary office and IT equipment
• Optional (co-financed) health care upon entry
• Optional (co-financed) pension insurance after completion of 12 months with the company