Customer Onboarding Executive (Chinese-speaking)

📋 Description

• Manage end-to-end onboarding for rated companies via email and phone.
• Serve as main client contact during onboarding, addressing questions.
• Conduct meetings to understand needs and establish onboarding plans.
• Listen, understand, and engage with customers to propose options.
• Develop understanding of CyberVadis platform, processes and practices.
• Monitor onboarding progress and address issues to meet milestones.

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent work experience.
• Fluent in English and Chinese (a must)
• Experience in customer onboarding or support, preferably in tech
• Excellent communication and interpersonal skills
• Strong problem-solving skills; able to drive resolution
• Proficient in using CRM systems and other software

🎁 Benefits

• Office and IT equipment provided
• Optional health care upon entry
• Optional pension insurance after 12 months
• Annual performance bonus
• Flexible working hours
• Hybrid/full remote work