Customer Onboarding Lead

📋 Description

• Deliver against US new deployment ARR goals
• Lead the regional operating rhythm so customer delivery stays consistent as we scale
• Watch leading indicators of risk and opportunity, and act through your team to improve outcomes
• Find patterns across customer segments and shape strategies that improve adoption, time-to-value
• Track and improve US CSat response rate to understand what's working and where to dig in
• Balance high-touch customer experience with operational efficiency

🎯 Requirements

• A track record leading customer-facing teams that deliver real outcomes at scale
• Experience coaching and developing frontline team members, with clear expectations and consistent
• Strong operator: runs multiple priorities, builds clean feedback loops, and drives work to
• Comfort using data to diagnose what's working, what's not, and where to focus
• Ability to zoom out to redesign how the team operates, and zoom in to unblock a stuck deployment
• Bias to action: makes good calls with imperfect info, and knows when to escalate, when to

🎁 Benefits

• Annual USD$750 self-development budget
• Health Benefits - best-in-class insurance for employees and families
• 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus other
• Wellness leave and unlimited paid annual leave
• 401k with employer match: 100% match on first 3% contribution, 50% match on next 2%
• Inclusive and attractive remuneration package including salary, benefits, and employee stock