Customer Onboarding Manager

📋 Description

• Project manage customer onboardings to successful outcomes.
• Collaborate with internal tech to train customers on Insider One.
• Build relationships with all levels of customer org.
• Set KPIs and success metrics for ROI during onboarding.
• Advocate customer use-cases to product development.
• Ensure smooth transition to CS & Support after onboarding.

🎯 Requirements

• 5+ years SaaS project management and onboarding
• PM qualifications (Agile, PMP, Prince2) a plus
• Strong written and verbal English communication
• Excellent time and task management
• Knowledge of webhooks and APIs
• Experience with CRM/ERP or Marketing Automation platforms a plus

🎁 Benefits

• Diverse global team with 50+ nationalities
• Internal AI, coding, languages trainings
• Access to Spotify, LinkedIn Learning, Blinkist
• ESOP ownership opportunities
• Referral bonuses
• Social impact and volunteering programs