Customer Onboarding Manager

📋 Description

• Master onboarding with formal program and ongoing training.
• Lead customer onboarding, tailor experiences to needs.
• Manage tasks to meet project deadlines.
• Proactive outreach in first 90 days post-live.
• Respond to inquiries by phone and email.
• Build trusted advisor relationships for satisfaction.

🎯 Requirements

• BA/BS/BE degree required
• Exceptional customer relationship skills
• Excellent written and oral communication
• Strong analytical and problem-solving abilities
• Demonstrated leadership skills
• Ability to influence decision-making and change

🎁 Benefits

• Statutory Colombian social security benefits
• Staff referral bonus for great candidates
• Paid sick leave with EPS after day 2
• Flexible Time Off: Up to 15 paid days per year
• Parental leave per Colombian law
• Company holidays paid