Customer Onboarding Manager

📋 Description

• Master the product via onboarding program and ongoing learning.
• Lead onboarding; assess needs; tailor experience to maximize utilization.
• Complete tasks on time to meet project deadlines.
• Proactive outreach to ensure success during first 90 days post-live.
• Use Zoom for face-to-face service; Salesforce to manage interactions.
• Partner with Sales, Product and Services to define onboarding best practices.

🎯 Requirements

• BA/BS/BE degree required
• Exceptional customer relationship skills
• Excellent written and oral English
• Strong analytical and problem-solving abilities
• Demonstrated leadership and change-influencing capability
• Experience leveraging AI tools to improve workflows

🎁 Benefits

• Health Insurance Coverage: We offer medical, dental, and vision plans
• Financial perks: competitive compensation and benefits package
• Time for what matters: Flexible Time Off and holidays
• Wellness: Wellness stipends and mental health support
• Learning and Development: continuous learning and development funds
• Giving back to the communities around us: charitable matching and volunteer time off