Customer Onboarding Manager

📋 Description

• Serve as the primary onboarding contact, ensuring customers feel supported.
• Lead end-to-end implementation projects with plans, criteria, and timelines.
• Collaborate with Product, Engineering, Compliance, and Customer Support to deliver solutions.
• Identify risks early, escalate when needed, and drive resolutions.
• Educate customers on ID.me's platform, tools, and best practices.
• Facilitate stakeholder communications and manage onboarding lifecycle.

🎯 Requirements

• 5+ years in onboarding, implementation, or program management roles.
• Experience supporting enterprise or strategic accounts with long cycles.
• Strong organizational and problem-solving skills; able to manage multiple projects.
• Excellent written and verbal communication with both technical and non-technical stakeholders.
• Familiarity with Google Workspace, Jira, Rocketlane, and Salesforce.

🎁 Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Parental leave and unlimited paid time off.
• Wellbeing, disability, and life insurance options.
• Learning and development benefits.
• Employee discounts and travel assistance programs.