Customer Onboarding Manager

📋 Description

• Own the end-to-end onboarding experience for new customers
• Manage onboarding projects and milestones to ensure timely completion
• Deliver and tailor core onboarding calls based on customer needs
• Apply a consultative approach to understand goals and align onboarding accordingly
• Proactively monitor onboarding progress and drive accountability across stakeholders
• Partner with Sales to ensure a seamless onboarding transition

🎯 Requirements

• 2–5 years of experience in customer onboarding, implementation, or customer success
• Strong project management and stakeholder management skills
• Ability to explain complex products or services clearly
• Strong attention to detail with the ability to manage competing priorities
• Experience working cross-functionally in a fast-paced environment

🎁 Benefits

• Total Rewards philosophy information and resources
• DEIB initiatives and related programs
• Equal opportunity employer with accommodations for candidates with disabilities
• Company values and culture focused on camaraderie, openness, grit, integrity, and simplicity
• Company-sponsored wellness programs and opportunities for professional growth