Customer Onboarding Manager

📋 Description

• Own onboarding compliance solutioning (KYC, CDD, Scheme requirements etc.) for complex
• Evaluate merchant risk profiles and build structured operational business cases for high-value deals
• Turn compliance, regulatory and card-scheme requirements into clear guidance that drive onboarding
• Be the primary operations contact for merchants across the onboarding journey; gather requirements
• Translate complex merchant needs and business models into clear, actionable onboarding requirements
• Partner with Sales, Account Management and Compliance to deliver a seamless merchant onboarding

🎯 Requirements

• 5+ years of experience in compliance advisory, client onboarding, or project management, with a
• Experience in payments, fintech, or banking, with hands-on knowledge of KYC, CDD, card-scheme
• Fluent English, written and spoken, and the ability to explain complex topics simply to merchants
• The confidence to build trust quickly with senior counterparts, internally and externally, across
• A consultative mindset: you know when to hold the line on risk and when to find a workable route
• Strong judgment and prioritization in a fast-paced environment where timelines, dependencies, and

🎁 Benefits

• Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and
• Studies show that women and members of underrepresented communities apply for jobs only if they
• Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you