Customer Onboarding Manager, East Coast

📋 Description

• Manage a portfolio of onboarding projects, ensuring on-time delivery and quality
• Partner with customers to design onboarding plans to achieve objectives
• Effectively manage all project communications
• Educate customers on Qualio products and best practices
• Identify and track project risks; coordinate with internal resources to ensure timely resolution
• Partner with Sales and CSMs to ensure smooth hand-offs and feedback loops

🎯 Requirements

• 3+ years onboarding/implementation in a B2B SaaS company
• 3+ years in a quality role for medical devices or life sciences or regulated industry
• Demonstrated experience as a trusted advisor to customers
• Excellent communication across video, phone, and email
• Willingness to learn and apply coaching feedback
• Experience with project management software

🎁 Benefits

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent health FSA and disability insurance
• 12 weeks paid parental leave
• Company allowance for home office supplies