Customer Onboarding Manager

📋 Description

• Own onboarding projects end-to-end from close-win to go-live.
• Run technical deep dives into customer environments and needs.
• Keep customers on track with proactive follow-ups and direct conversations.
• Manage stakeholders from admins to executives.
• Build robust onboarding plans and run product training sessions.
• Work with CSMs and engineers; manage handover to ongoing relationship.

🎯 Requirements

• 2+ years onboarding/implementation in a technical SaaS role.
• Proven project management of onboarding processes.
• Comfortable in complex technical environments and managing stakeholders.
• Technically minded with strong communication skills.
• Bonus: enterprise customer onboarding experience.
• Bonus: DevOps/version control/CI/CD exposure; Salesforce DevOps a plus.

🎁 Benefits

• Flexible home working (1-2 days/week in office).
• £1500 personal development budget.
• Top-end hardware provided.
• 25 days holiday + bank holidays (buy extra 5).
• Company pension (up to 5% match).
• Bupa healthcare and enhanced family leave.