Customer Onboarding Specialist

📋 Description

• Welcome clients post-sale and curate onboarding to maximize retention.
• Teach clients how to use Subsplash tools and services.
• Guide clients through onboarding to realize value and adoption.
• Provide tailored services for paid implementations (consulting, design).
• Total compensation is $50-55k/year; full-time, non-exempt.

🎯 Requirements

• 2 years of customer service experience.
• Experience with Zendesk, JIRA, Asana, Google Apps.
• Strong written and verbal communication skills.
• Technical onboarding knowledge for Apps and SnapPages.
• Empathetic problem solver with coaching mindset.

🎁 Benefits

• Generous PTO and medical/dental/vision coverage.
• Short and long-term disability and life insurance.
• 401k matching; professional development.
• Top-of-the-line equipment and parental leave.
• Family-friendly culture; work with thought leaders.