Customer Onboarding Specialist, Mandarin Speaking

📋 Description

• Advocate for restaurant owners so that they maintain ownership of their mobile app or online
• Coach and educate restaurant owners on the best practices for their online ordering setup, backed
• Work on projects and initiatives that improve our internal processes
• Impact the Owner platform design by providing relevant product feedback to our engineering team
• Partner and collaborate successfully with cross-functional teams

🎯 Requirements

• Strong English & Mandarin fluency is required: Reading, writing, and verbal communication
• Ability to effectively manage multiple accounts, all at various stages of the onboarding journey
• Growth mindset: you are a lifelong learner and committed to professional growth and development
• Solutions-oriented and can identify issues and take appropriate action/ownership
• You thrive while working in a fast-paced environment where change is common
• It’s a plus if you’ve worked in the restaurant industry at least 1 year

🎁 Benefits

• Comprehensive health coverage
• Unlimited PTO
• Additional perks