Customer Onboarding Specialist - Spanish and Italian Market

📋 Description

• Help new customers launch on Amenitiz and gain platform confidence from day one.
• Train and support hoteliers practically, helping them become autonomous users.
• Build relationships with assigned customers to boost satisfaction and retention.
• Be the onboarding point of contact, understanding needs and proposing solutions.
• Collaborate with Team Lead and teammates to deliver a smooth onboarding experience.
• Share customer feedback to improve onboarding for new clients.

🎯 Requirements

• Native Spanish speaker with strong English and Italian communication.
• 1+ years in a customer-facing role; travel tech experience is a plus.
• You enjoy helping people, explaining things clearly, and making topics easy.
• Curious, proactive, comfortable asking for support and feedback.
• Empathetic, customer-oriented, and able to adapt your communication style to others.
• Organized, reliable, and motivated to learn and grow in a team.
• Proficient in Excel; experience with Stripe, Notion, Intercom or Zendesk a plus.

🎁 Benefits

• Comprehensive health and wellness coverage
• Stock options
• Flexible benefits
• Grow with us - international team and career opportunities
• Fuel your curiosity - learning resources and library
• Impact on independent hoteliers worldwide