Customer Onboarding & Success Manager - Public Sector

📋 Description

• Validate quotes and CRA for non-autonomous clients; ensure PO upload for invoicing.
• Renewal driving: Anticipate project end dates and support renewals.
• Primary point of contact: Main liaison for client requests; resolve or escalate.
• Contractual compliance: Ensure SLAs, penalties and PO workflows are followed.
• Driving client autonomy: Demonstrate platform benefits; train clients to operate independently.
• Partnership with Account Managers: Collaborate on renewals and PO management.

🎯 Requirements

• Experience: ~5 years in operational contract management or complex customer support.
• Administrative rigor & compliance: detail-oriented; follows strict workflows.
• Solution & user-oriented: strong interpersonal skills; help users; calm under pressure.
• Tools & Data: proficient with Gsheet/Excel; adapt to internal configurations.
• Languages: English fluent; French a plus.

🎁 Benefits

• Hybrid remote policy - 3 days office / 2 days home-office.
• 1 month paid sabbatical after 3 years.
• Stock options for every Malter.
• Mobility budget for commuting.
• Lunch vouchers: Monizze, 8€/day.
• Home office allowance: 160€ for home office and internet.