Serve as main contact for inbound customer and agent inquiries via phone, email, chat, SMS.
Maintain accurate policy records and document interactions in Salesforce.
Provide clear information to agents on policy status, compensation, and details.
Navigate internal systems to verify information and update records.
Develop understanding of Ethos products, processes, and partner systems.
Build rapport with customers and agents through empathetic communication and collaborate with cross-functional teams to resolve issues.

🎯 Requirements

1–3 years in customer support, success, or operations
Experience supporting U.S.-based customers
Strong verbal and written communication, customer-first
Proficiency with Salesforce, CRM tools, or help desk software
Familiarity with policy administration systems and partner agent platforms
Bachelor's degree preferred

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