Customer Operations Associate (Contract)

📋 Description

• Help consumers improve their lives through better financial decisions by assisting members in
• Develop deep knowledge of NerdWallet's tools and features while staying curious and informed about
• Communicate complex topics with clarity, empathy, and understanding, ensuring members feel
• Use AI-assisted tools to draft, summarize, and resolve member requests. Verify every response for
• Work efficiently while prioritizing high-quality interactions and customer satisfaction. Apply
• Identify recurring member issues, gaps in help content, and instances in which AI tools provide

🎯 Requirements

• Previous experience in technical support, customer service, or customer operations, with a
• Familiarity with customer support and collaboration tools such as Intercom, Zendesk, Confluence
• Experience using AI assistants such as ChatGPT, Claude, or AI tools embedded within customer
• Comfort using AI tools in your day-to-day work, including writing clear prompts, providing
• Exceptional written and verbal communication skills.
• Strong analytical reading skills and the ability to uncover customer needs beyond surface-level

🎁 Benefits

• Six-month W-2 contract with the possibility of extension or conversion based on performance and
• NerdWallet offers benefits and perks to support the physical, financial, and emotional well being