Customer Operations Associate I

📋 Description

• Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls
• Responsible for maintaining a high level of professionalism and maintaining excellent Quality
• Utilization of your in-depth product and financial knowledge to communicate, investigate, and
• Participate and assist in ongoing training to develop new skills and responsibilities
• Help identify trends and areas of improvement including agent coaching, quality monitoring and
• Participate in the incubation phase of new products and features and assist with ad-hoc projects as

🎯 Requirements

• Willingness to support operation functions on evenings, weekends and public holidays
• Excellent verbal and written communication skills
• Proficient in both English and French
• Capable of delivering high quality work independently and/or virtually while remaining flexible in
• 1-3 years required experience interacting with customers in an omnichannel environment (phone
• Experience within the financial industry is a plus

🎁 Benefits

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at