Customer Operations Content Specialist

📋 Description

• Work with the Content and Communications team to optimize all Customer Operations Help Center
• Maintain the Help Centers, chatbots, and other Zendesk tools to maximize self-service and optimize
• Drive chatbot performance, API integrations, increased personalization, and an optimal customer
• Help oversee creation, auditing, and optimization of accurate and visually consistent knowledge
• Monitor asynchronous channels and meetings for team takeaways and promptly respond to team tags to
• Pilot new AI and knowledge management tools, provide structured feedback that shapes how we scale

🎯 Requirements

• Experience in a Business Operations role is required.
• Minimum 2 years of experience within the Customer Operations organization preferred, with
• Strong written and verbal communication skills, ability to edit copy and receive feedback, and must
• Results-driven and self-directed, with a highly organized and methodical approach.
• Capable of managing multiple priorities and projects simultaneously in a dynamic, high-growth
• Experience with AI and automation tools is a plus.

🎁 Benefits

• Flexible time off
• Medical, dental, and vision insurance
• Employee Stock Purchase Program
• 401k match
• Paid parking
• Snacks and occasional meals at Denver office