Customer Operations Coordinator - Logistics

📋 Description

• Manage outbound confirmations for all logistics around installations and service appointments
• Handle inbound customer inquiries via phone, email, and chat
• Enforce readiness gates before dispatch, sync with calendars, and keep case statuses up to date
• Schedule and dispatch technicians for installations and service interventions, optimizing routes
• Document all interactions in CRM/ERP systems and feed communications to relevant teams
• Escalate unresolved issues according to the escalation matrix

🎯 Requirements

• 3+ years' experience in a Logistics role + some contact centre or customer service
• Hands-on experience with CRM systems (Dynamics 365 preferred)
• Strong communication and multitasking skills
• Customer-centric mindset and a knack for problem-solving

🎁 Benefits

• Opportunity for career development and enhancing international connections
• A unique chance to be a critical part of taking business growth to the next level
• Work in a collaborative and innovative environment
• Hybrid work: 3 days from office, 2 days at home