Customer Operations Coordinators - Dispatch

📋 Description

• Providing professional and friendly support to customers via phone, email, and digital channels.
• Coordinating installation appointments and service interventions, ensuring customers are informed
• Scheduling and dispatching technicians, balancing customer needs with operational efficiency.
• Working closely with field service teams, logistics partners, and internal stakeholders across
• Maintaining accurate records and updates in CRM and ERP systems.
• Monitoring service readiness and ensuring all required information is in place before work is

🎯 Requirements

• At least 2 years of experience in a customer service, customer support, or contact centre
• Motivation to help build and scale TOMRA Collection operations across Europe while delivering an
• Hands-on experience working with CRM systems, ideally Microsoft Dynamics 365.
• Excellent communication skills and the ability to manage multiple priorities in a fast-paced
• A customer-centric mindset with a proactive approach to solving problems and finding practical
• Strong organizational skills and attention to detail.

🎁 Benefits

• Opportunity for career development and enhancing international connections
• A unique chance to be a critical part of taking business growth to the next level
• Work in a collaborative and innovative environment.