Customer Operations Manager

📋 Description

• Define and implement lifecycle processes with Post-Sales leadership to drive growth
• Establish touchpoints across the customer journey (pre and post-onboarding)
• Build processes and systems for customer engagement across segments
• Research and implement tools to increase Post-Sales efficiency
• Identify opportunities for automation and scalability
• Curate content and playbooks; deploy scalable processes

🎯 Requirements

• 5+ years in GTM ops/strategy or SaaS consulting
• CS or Solutions Engineering experience is a plus
• Strong CS concepts, metrics, and best practices
• History of driving strategic improvements and end-to-end deployment
• Thrives in fast-paced environments; excels under ambiguity
• Proficient in Excel, Salesforce, SQL, and BI tools

🎁 Benefits

• US full-time benefits: medical, dental, vision, 3% 401(k), unlimited PTO
• UK full-time benefits: private medical, dental, 6% pension, unlimited PTO, stipends
• Identity verification is part of our interview process