Customer Operations Manager - Native English speaker I London

📋 Description

• Lead the delivery of Pivot’s implementation for Enterprise customers
• Partner with Sales during pre-sales on scope/timeline to shape delivery commitments
• Own end-to-end delivery; configure platform with client-specific integrations (HRIS, ERP)
• Structure complex business problems into tailored, scalable solutions
• Coordinate cross-functional teams (Tech, Product, CSM) on integrations
• Conduct onboarding sessions and training to ensure smooth transition

🎯 Requirements

• Master’s Degree in Business or Engineering
• 6-8 years in project management within scale-ups or consulting
• Experience deploying SaaS for Enterprise clients (5,000+ employees) with complex configurations
• Excellent communication and presentation; strong client-facing skills
• Proactive, prioritises, thrives in a fast-growing startup
• Native English speaker; nice to have familiarity with AI tools and no-code (e.g., N8N)

🎁 Benefits

• A competitive salary package plus equity (ESOP)
• Pension plan
• Private medical insurance
• 25 days annual leave + 8 public holidays
• Enhanced sick leave
• 2 days of remote work per week