Customer Operations Manager - Native English speaker I Paris

📋 Description

• Lead Pivot’s implementation delivery for Enterprise customers
• Coordinate pre-sales scope and timeline with Sales to set delivery commitments
• Own end-to-end onboarding, integrations (HRIS, ERP), and bespoke configurations
• Collaborate with Tech/Product/CSM to design scalable solutions
• Facilitate executive workshops with Procurement/Finance Directors
• Develop scalable operating processes and documentation

🎯 Requirements

• Master’s Degree in Business or Engineering
• 6-8 years in project management within scale-ups or consulting
• Experience deploying SaaS for Enterprise clients (5,000+ employees) with complex configurations
• Strong communication, presentation, and client-facing skills
• Native English speaker; proactive with strong prioritization
• Nice to have: familiarity with AI tools and no-code platforms (e.g., N8N)

🎁 Benefits

• A competitive salary package plus equity (BSPCE)
• RTT
• Meal vouchers Swile
• 1 day of remote work per week
• Office at Morning Bourse in Paris
• Multicultural team across 15+ nationalities