Customer Operations Representative, French-speaking (12-month FTC)

📋 Description

• First point of contact for GoCardless users and partners, resolving their queries and improving
• Verifying new accounts to ensure they meet guidelines and can transact safely
• Communicating with English and French-speaking clients daily via email, chat, and phone
• Collaborating with internal teams such as Payment Operations, Engineering, Customer Success

🎯 Requirements

• Stellar communication skills both externally and internally
• Proactive mindset, not afraid to investigate first, then ask
• Tech-savviness & ability to learn complex ideas quickly
• Experience in using Zendesk, Slack, and Jira
• Fluent English and French
• Eagerness to bring ideas to and improve internal processes

🎁 Benefits

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - option to work away from your country of residence for up to 90 days in any 12
• Adaptive Working - work flexibly around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, plus 3 annual volunteer days, plus 4 annual business-wide