Customer Operations Specialist

📋 Description

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests
• Deliver high-quality care and support for EV drivers, providing the same quality of customer
• Dig in to the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice as you help represent
• Stay up to date with the latest Electroverse features and new releases to talk about with customers
• Work with the wider team to deeply understand the customer ecosystem and suggest improvements

🎯 Requirements

• Get real energy from talking to customers and helping figure out solutions
• Fantastic written communication skills, able to vary tone and intended outcome based on audience
• Organised approach to day-to-day communications and operations
• Willingness to jump on new problems and opportunities within a fast-growing team
• Ability to get a bit technical, such as pulling data from admin portal and reporting to wider team
• Interest in and desire to know more about the EV industry (prior EV knowledge not required)

🎁 Benefits

• Flexible salary - just ask us
• Unique culture with autonomy and amazing co-owners
• UK's top company to work for in 2025 and top ten in Sunday Times Best Places to Work 2026
• Top 10 company for senior leadership
• Comprehensive employee benefits (Octopus Employee Benefits hub)