Customer Operations Specialist

📋 Description

• Supporting merchants with basic customer service queries across the lifecycle.
• Advising merchants on best practices for using the GoCardless product.
• Troubleshooting and resolving customer issues via phone or email.
• Identifying improvements from customer feedback and trends.
• Collaborating with a high-energy team to achieve GoCardless goals.
• Proactively sharing knowledge and suggesting process improvements.

🎯 Requirements

• Fluent in English; clear written and spoken customer support.
• Detail-oriented; able to work efficiently in a fast-paced environment.
• Customer-focused; maintain a great experience under pressure.
• Comfortable with internal stakeholders; uphold product and compliance.
• Experience with Zendesk or Looker is preferred, not required.
• Adaptable, quick to learn in a fast-changing environment.

🎁 Benefits

• Wellbeing: dedicated medical cover.
• Work away scheme: up to 90 days abroad in any 12 months.
• Adaptive Working: flexible work around your lifestyle.
• Equity: permanent employees receive equity.
• Parental leave: generous leave to suit life events.
• Learning Budget: annual budget for development.