Immersive Labs

201-500
4 jobs posted

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Customer Operations Specialist - Remote within UK

Added

4 days ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

looker jira sso scim productboard

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📋 Description

Platform monitoring and health checks for 200+ enterprise accounts
Prepare data for QBRs and show ROI to Value Engineers
Collect and escalate customer feedback to product/engineering
Live support and enablement sessions to empower admins
Admin onboarding: user provisioning, bulk uploads, SCIM/SAML tasks
Triage tickets across all customers; distinguish user errors vs bugs

🎯 Requirements

Customer-facing experience; onboard and enable customers
Experience managing high-volume support or operations queues
Experience owning complex onboarding/workflows at scale
Strong technical triage skills with structured diagnosis
Proven success handling enterprise onboarding/admin workflows
Hands-on integration support (SSO, SCIM, identity providers)

🎁 Benefits

25 days leave + 2 volunteering days + birthday off
30 days holiday after five years
Enhanced parental leave and private medical
Professional development fund and Learn Anything fund
Recognition & Rewards for great work
Flexible start/finish times and remote options

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