Customer Outcomes Manager

📋 Description

• Own end-to-end ticket lifecycle with AI assistance.
• Draft responses with Computer; tailor per customer.
• Leverage Computer for knowledge retrieval and suggested resolutions.
• Drive adoption with onboarding plans and value milestones.
• Lead account health reviews and renewal conversations.
• Translate product usage into measurable business value.

🎯 Requirements

• 3+ years in customer-facing technical roles (support, solutions, CSM).
• Hands-on with ticketing systems, CRM, workflow automation, analytics, or dev tools.
• Background in enterprise SaaS or high-volume support.
• Experience across support and success motions is valued.
• Technically oriented and AI-capable; understands APIs.
• Account ownership across a large B2B portfolio.